Privacy Policy

Last updated: 7 June 2026

This Privacy Policy explains how FRAMEWRKS collects, uses, stores, and protects your personal information when you visit our website, place an order, contact us, or interact with our store.

By using our website, you agree to the terms outlined in this Privacy Policy.

Information we collect

When you place an order or interact with FRAMEWRKS, we may collect personal information including your name, email address, shipping address, billing address, phone number, payment details, order details, and any information you choose to provide when contacting us.

We may also collect basic technical information such as your IP address, browser type, device information, pages visited, and how you interact with our website.

How we use your information

We use your information to process and fulfil orders, arrange shipping, send order confirmations and tracking updates, respond to customer support enquiries, improve our website, prevent fraud, and provide a better shopping experience.

If you choose to subscribe to marketing emails, we may also use your email address to send updates, product releases, offers, and brand news. You can unsubscribe at any time using the link in our emails.

Order fulfilment and supplier network

FRAMEWRKS works with a supplier network to fulfil and ship orders. To complete your order, we may share the necessary order details with suppliers, fulfilment partners, shipping providers, and other service providers involved in delivering your purchase.

Only the information required to process and deliver your order is shared.

Payments

Payments are processed securely through third-party payment providers. FRAMEWRKS does not store your full payment card details. Payment information is handled by secure payment processors in accordance with their own privacy and security standards.

Cookies and tracking

We use cookies and similar technologies to improve your browsing experience, analyse site traffic, support basic store functionality, and help us understand how visitors interact with our website.

Cookies may also be used to support marketing, advertising, and analytics tools, such as email marketing platforms, social media pixels, and website performance tracking.

You can manage or disable cookies through your browser settings or any cookie preferences tool available on our website. Some cookies may be required for the store to function properly.

Sharing your information

We may share your personal information with trusted third parties who help us operate our business, including website hosting providers, payment processors, shipping providers, fulfilment partners, analytics platforms, email marketing services, and customer support tools.

We do not sell your personal information.

We may also disclose personal information if required by law, regulation, legal process, or to protect the rights, safety, and security of FRAMEWRKS, our customers, or others.

International disclosure

Some of our service providers, suppliers, and fulfilment partners may be located outside Australia. This means your personal information may be processed or stored in other countries where those providers operate.

We only share information where necessary to run our store, process orders, provide services, and improve the customer experience.

How we protect your information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, disclosure, or alteration.

While we use trusted platforms and service providers to help protect customer information, no method of online transmission or storage is completely secure. By using our website, you acknowledge this risk.

How long we keep your information

We keep personal information only for as long as needed to provide our services, complete orders, meet legal and accounting requirements, resolve disputes, and operate our business.

When information is no longer required, we take reasonable steps to delete, destroy, or de-identify it.

Accessing or correcting your information

You may request access to the personal information we hold about you, or ask us to correct information that is inaccurate, incomplete, or out of date.

To make a request, contact us at support@framewrks.au.

Marketing communications

If you subscribe to our mailing list, we may send you emails about new products, offers, updates, and other FRAMEWRKS content.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

Third-party links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of those third parties.

We recommend reviewing their privacy policies before providing any personal information.

Children’s privacy

FRAMEWRKS does not knowingly collect personal information from children without appropriate consent. If you believe a child has provided us with personal information, please contact us so we can take reasonable steps to remove it.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, legal requirements, or how we handle personal information.

The updated version will be posted on this page with a revised “Last updated” date.

Contact us

If you have any questions about this Privacy Policy, how your information is handled, or would like to make a privacy request, please contact us at:

FRAMEWRKS
Email: support@framewrks.au
Website: framewrks.au